1. Choosing Your User Type

When you open Rivacare for the first time, you’ll be asked to select the account type that best fits how you use the platform:

• Individual User: for people managing their own medications and health routines.
• Independent Caregiver: for parents, guardians, family members, or private caregivers managing care for others.
• Organisation Caregiver: for caregivers who work in registered facilities and have been invited by an organisation admin.

Choosing the right category ensures you get access to the correct features.

2. Registering Your Account

You can create an account using either:

Your phone number

Your email address

Steps:

• Tap “Sign Up”.
• Enter your phone number or email.
• Create a secure password.
• Agree to Rivacare’s terms and privacy policy.
• Tap “Create Account.”

You will receive an OTP (one-time code) to verify your identity.

3. Completing Account Verification

To protect your data and ensure your account is secure:

• Enter the 6-digit verification code sent to your phone/email.
• If you didn’t receive it, tap “Resend Code.”
• Once confirmed, you’ll be automatically logged in.

Verification helps prevent unauthorized access and ensures reminders and updates reach the correct user.

4. Setting Up Your Profile

After verification, Rivacare will guide you through a basic setup to personalise your experience:

You may be asked to enter:

• Your name
• Date of birth
• Preferred reminder time windows
• Any known allergies or conditions (optional)
• Emergency contact (optional)

This ensures that your reminders, insights, and tracking work accurately.

5. Selecting Notification Preferences

Because timely reminders are central to medication adherence, Rivacare will prompt you to enable:

• Push notifications
• Sounds and alert styles
• Lock screen alerts (optional)

If notifications are not enabled, the app will guide you to turn them on through your device settings.

6. Understanding the Home Dashboard

Once onboarding is complete, you’ll land on your Home screen, where you can:

• Add your first medication
• View today’s schedule
• Access diary, check-ins, or community
• Manage caregiver or dependent profiles (if applicable)

This is your main control center for daily medication management.

7. What Happens After Account Creation?

Depending on your user type:

8. Troubleshooting Account Creation

If you’re having trouble signing up:

• Ensure your email or phone number is entered correctly
• Check spam or junk folders for verification emails
• Make sure your internet connection is stable
• Try restarting the app or device
• If the code isn’t delivered, request a resend after 30–60 seconds

If issues persist, you can contact support through the app.